FSE Frequently Asked Questions

Below you will find answers to common questions. Should you still not find the answer you are looking for, you can always Submit a Ticket HERE and your question will be answered as soon as possible.

  1. How much does First State Equine Cost to use?
  2. Is running FSE your full time job??
  3. What if I belong to more than one Participating Organization, do I get anything extra?
  4. What happens to my Forum Plan when my Organizational Membership Expires?
  5. What if I cancel my account before the end of the year expiration, do I get a partial refund?
  6. What is a Participating Organization?
  7. Are moderator decisions final?
  8. When does my membership begin and end?
  9. I belong to a Participating Organization, how do I get my upgrade?
  10. The Participating Organization did not verify my membership for upgrade, Why?
  11. What is the cost to Spotlight our Organization?
  12. What is the cost to Spotlight our Business?
  1. How much does First State Equine Cost to use?
  2. Nothing, the FSE website and forum can be used for free, upgrades are available for additional functionality.  Back to Top

  3. Is running FSE your full time job??
  4. No, FSE is a side project being provided to the Equine and Equestrian community by MTK Hosting & Support.   Back to Top

  5. What if I belong to more than one Participating Organization, do I get anything extra?
  6. No, there is nothing extra. Thank you for your generous support of the community! I would be a member of all of them if I could.   Back to Top

  7. What happens to my Forum Plan when my Organizational Membership Expires?
  8. Regardless of when your Organizational Membership expires, your Upgraded Plan will not expire until the end of the one year period. However, access to the Private Discussion Area of the Organization will no longer be accessable.   Back to Top

  9. What if I cancel my account before the end of the year expiration, do I get a partial refund?
  10. First, we are sorry you want to leave, please let us know what we can do to change your mind. Only if the cancellation is within the first 10 days after registering will a refund be issued. Otherwise, NO, due to the minimal amount we charge, we do not issue partial refunds.   Back to Top

  11. What is a Participating Organization?
  12. Short Answer: A Participating Organization has agreed to verify membership and moderate their private forum.   Back to Top

  13. Are moderator decisions final?
  14. The simple answer and final answer is YES. Private Organizational Groups are monitored by the organization. The Public, Professional, and Business areas are moderated by the FSE Administrator.   Back to Top

  15. When does my membership begin and end?
  16. The Free Plan will remain until you close your account. Paid and upgraded plans will last for one (1) year from the time of registration and payment/approval. Upon expiration, your plan reverts back to the Free Plan.   Back to Top

  17. I belong to a Participating Organization, how do I get my upgrade?
  18. Upon registering and identifying a membership, your membership with the organization will be verified with the organization. This approval and upgrade process should not take more than 72 hours provided someone from both sides is available.   Back to Top

  19. The Participating Organization did not verify my membership for upgrade, Why?
  20. You will have to talk to them about that. FSE only asks the Organization if you are a current member, Yes or No?   Back to Top

  21. What is the cost to Spotlight our Organization?
  22. Spotlighting of an Organization is absolutely FREE regardless of whether they participate in FSE or not.  Back to Top

  23. What is the cost to Spotlight our Business?
  24. Spotlighting of a Business is absolutely FREE regardless of whether they are a member of the FSE Forum or pay for advertising on FSE or not.  Back to Top